Good judgment comes from bad experience, and a lot of that comes from bad judgment. ~Will Rogers
#1
daughter always tells me to read the reviews.
For the most I have been following her advice. But on occasion I just plow ahead. Recently I used bad judgment and had a bad
experience.
My
son recently celebrated his 27th birthday. As him and A are landscaping their yard I
decided to buy a $100 gift certificate from Jackson & Perkins. They have some amazing roses. My mother had bought plants from them once and
I had used them once before for a gift certificate.
So
I ordered an email gift certificate to be emailed to me to put in the birthday
card. I printed off the receipt and I
waited for the certificate to come in the mail.
We had plans for dinner at their house on the 5/9 but thankfully they
were cancelled because by this time all I had received was an email that day
stating the order was being processed.
On
Mother’s Day I was forced to give him his card with the receipt/email and a promise
to call the company to straighten it out.
So
Monday finds me on the phone explaining I haven’t received the gift certificate
and was told they had done a “huge computer change over and we are finding not
everything went through”. I asked if my
order was lost for good and should I reorder.
I was told that was a good question and one she couldn’t answer but she
would have a manager contact me. I
waited because I am a very patient person.
I waited until Thursday and then I
called back. I explained I had been
waiting on a manager to call and explained why.
Jennifer transferred me to Alicia, the manager. After explaining everything she asked for my
order number and put me on hold to check.
While on hold I checked to see of the monies had been taken from my
account. Alicia came back on to say the
order had gone through so there was no need to re-order. I said the money hadn’t been taken from my
account and was told that it would be and to expect the email gift certificate within
24-48 hours. So I waited because I am a
very patient person.
I waited until Tuesday at which time the money
had not been taken and no gift certificate received. I called and spoke to Alfia. After explaining everything (again) and asking
same question I was told that Alicia was not in but she would have her call
me. I asked to speak to another manager
but was told there is no other manager, nobody above her!?!!?!?!?!? I told her that I would not hold my breath waiting
on a call because I had waited days for a manager to call me back before. And don’t ya know I am lucky I didn’t because
I had to call them back at 5:09 PM.
April answered the phone and I asked
to speak to Alicia. April asked for my
name, which I only gave it to her. She
then asked if Alicia was expecting my call.
I must say that by this time I was no longer patient. This company was reminding me of an
ex-boyfriend and his excuse du jour(s).
So I told April that no she was not expecting my call but I had been
expecting a call from her and explained the whole episode again. She said “well let me see if she is still
here” which made me say that she better be because otherwise she worked better
hours than bankers.
So I was put on hold to listen to
sounds of nature purportedly used to calm one’s nerves. Wasn’t working!
Alicia, unlike Elvis, had not left
the building and finally picked up the phone.
I explained who I was and her part in this whole scheme. I told her I need to know if the order went
through, was still lost in their computer somewhere with access to my monies,
or if I should order another gift certificate thereby giving them access to
$200 of mine. She said “Would you like
to cancel the order” upon which I replied “Woman that is the most intelligent
thing your company has said to me. Yes
cancel the order”
So Alicia, Alfia, April, Jennifer and
Jackson & Perkins are now gone never to return again just like the
ex-boyfriend!
I called son, apologized and
explained everything. Him and the man
work together so I just wrote out a check, sent it into work with the man and he
can go to a local garden center.
But this got me thinking that I can’t
be the only idiot that this happened to and decided to check reviews. I can hear #1 daughter in my ear “You should
have done it to begin with.” Here is
what I found…
and
you can read some of their experiences here http://davesgarden.com/products/gwd/comments.php?compid=33&type=3#b
And
then I checked the Better Business Bureau because after reading this I knew
they had to have heard of them and they did!
They have an F rating.
So
I am putting this out there so that maybe someone else will benefit from
it. Also know that the conglomerate
includes
Park
Seed Company
Wayside
Gardens
Harry
& David
This
is why they say shop local. You know
them, they know you. And it proves that
you are never too old to learn some very valuable lessons. Caveat Emptor and check reviews!